Go to Email, News, & TV to manage your email, view your favorite TV shows, search the web, stay up to date with current news and more.
|This is the last time your account was accessed.|
Whether you qualify for our FiOS or Standard services, you will enjoy fast Internet,
an impressive lineup of HD channels and reliable phone service. Learn more.
Shop for the products you want, explore options and get the best offer available
when you order service online. Shop & Compare.
Manage your My Verizon account and series quickly and easily, all online.
05-22-2012 07:26 AM
Not sure if this is the right board, but it is a question about refunding an account credit.
Anyway, I make an online payment and the web site does some funny glitching. Not to go into details, but Verizon debits my bank to the tune of almost 4 times the monthly bill. And no, I didn't do a quadruple 'summit'.
OK, heres the kicker. I call and the accounting department won't do anything until the money clears. So I wait, and call back 4 days later. Now they tell me since the payment has cleared, they can only do a refund of the credit, which is ok for me. BUT, I have to send them proof (bank statements) that I made that payment. **bleep**??? The lady is looking at my account too, confirms I made the payment. But I have to send in my bank statement???
And it may take a couple of weeks or more for them send a 'check'. **bleep**??? They also say, they just can't void the last transaction since the payment has cleared and part of it was applied to my previous balance. **bleep**???
Ya know, I'm a merchant too and accept Visa/MC payments. And it is simple as falling off a log to void/credit a transaction. I see now, I won't get my money back. I hope my kids don't go hungry and the lights stay on.
ok.. rant over..
Account & Services