When moving, I returned my old HD DVR as requested using the prepaid UPS label. I was told by the UPS clerk to keep my receipt, as he heard equipment frequently was not taken off the bill. Well it looks like that may have happened to me, as there was a warning on my bill that I still need to return my equipment. How can I make sure I am not billed and/or sent to collections?
You should contact the billing department right away. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
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