Does anyone know which Verizon FIOS to file a BBB complaint through?
We have had services/billing issues for over a month that Verizon has not resolved. Spent many hours on the phone, faxed docs, emailed back and forth, to no avail.
YOU CAN ALSO REPORT THEM TO THE FCC. THERE IS AN ON LINE COMPLAINT FORM WHICH I FILLED OUT THE OTHER DAY ABOUT CANCELLING A FAVORITE SHOW ON THE HIGHER TIER YET NOT GIVING A A PRICE BREAK FOR THIS.
FCC TAKES THE COMPLAINTS SERIOUS.
Hello kjcred
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thanks,
Marcial
Start a new topic or ask questions in the open forum.
