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Ever since I downgraded from Verizon triple play to double play I am stuck in a loop on billing. A few days after I received my final bill for the triple play, I paid the bill. However, now whenever I log into Verizon I still see the balance as due (and now overdue).
When I call billing, they used to tell me that, yes it is being applied to the wrong account and YOU can fix it by calling payment services. Note, this is a payment I have already made, they applied it to the wrong account and they want ME to call another department in Verizon to fix it. And, finally when I did reach payment services, they have no idea what I am talking about. I did this 3 times and the final status is this:
They claim that they don't see what I am seeing online. What a piece of !@#!@
--r