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05-16-2012 05:48 PM
I am trying to pay my bill online, whenever I logon and try to view my account I get a message that says
" We're currently updating your account status. Give us a few minutes and check again.' No matter
how long I wait the updating never ends.
When I try to pay my bill I get to the page to request a temporary PIN, which if I attempt to do I get a message
that says "we're unable to process my request at this timeand try again later", I have tried hours, days, weeks later without any success.
05-16-2012 07:36 PM
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
05-17-2012 07:26 PM
Welcome to the fun that is Verizon/Fios. The company line will be something about how they will contact you and you will find that this is just the start of some of the worst customer service known to man. Remember, they have no reason to correct issues if you are under contract. The Verizon/Fios loyalty goes to the executive team and CWA, customers are the least important part of the Verizon/Fios business model.
05-23-2012 08:20 AM
Update. For me the issue was when they merged accounts my account number was removed. I had to call e-service and they say they see the problem and they have to edit my account number back onto my account. Hopefully this fixes it, and helps others with this same issues.