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I'm unable to log-in to My Verizon to pay my bill, view my bill, nothing. Every kind of error message comes up when I try to utilize the "forgot email" "forgot password" "forgot user ID" buttons. It doesn't recognize any of the information I've already given it and they already have -- like my phone number(s). The Verizon website is worthless, and from what I see from others in this forum, the customer support for people having similar problems (going back to 2010) is negligible. Calling customer support on the phone, I get batted around to and from all the various tentacles in the Verizon monopoly - landline, wireless, fios (whatever that is) - and nobody is able to help - least of all the people in India or wherever. I've intergrated all my services (landline + cell service) on to their "One Bill" program. Thankfully, I still get that bill in the mail and am able to pay the old fashioned way. But, I'd like the option of paying online. Verizon's website(s) is/are a fruitless maze of dead ends. I'm in my fourth hour of dealing with this today, not much patience left.
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Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.