My Verizon Account (Residential)

[#1]

I HAVE TALKED TO OVER 5 TECHS IN REFERENCE TO THE VERIZON WEBSITE TO ATTEMPT TO ACCESS THE FIOS VOICE ACCOUNT MANAGER TO CHANGE MY CALLING FEATURES.  I WAS TOLD TO GO TO THE WEBSITE TO ACCESS THE ACCOUNT MANAGER FOR FIOS VOICE.  AFTER A DOZEN ATTEMPTS THE PROBLEMS IS WITH YOUR VERIZON WEBSITE AND NOT MY COMPUTER AS THE TECHS TOLD ME.  I AM DISAPPOINTED THIS SUCH A SIMPLE FIX WITH YOUR WEBSITE HAS NOT YET BEEN RESOLVED.

AFTER READING YOUR BLOG I AM DEFINETLY NOT THE ONLY ONE DEALING WITH THIS ISSUE.  PLEASE FIX THIS.

DISAPPOINTED CUSTOMER

[#2]

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.