Verizon First bill horror
odonel1
Enthusiast - Level 1

These practices should be illegal VZ.

First, i received a bill for $153 and my service was not even activated.

I was told that my first bill would be $128.00, world call would be $10. all these were lies. I even have the lady on audio recording making these promises.

My main concern is, why am i being charged for a service that was not activated. I activated the service on 05/28/2012. The STB was not even working. I spent close to an hour with support to get it working yesterday. The phone line has no dial tone up untill now, yet Verizon already sent a bill for $153. To add to the insult, I contacted billing, they said they are giving me a credit for $6.26.

How can they do these things legally to people ? This is not fair at all.

If anybody from VZ is reading this, please investigate. I will look for the audio file