On December 26th, I came to a verizon store in Wheaton Plaza, MD, to return three set top boxes and a DVR box along with three remotes. My 88 year old mother was leaving her house behind and moving into an assisted living facility that did not get Verizon, only Comcast. However, Comcast was late in switching over her phone line and she could not cancel Verizon until the switchover was completed. Because of that, I was told, Verizon could not accept the equipment and I had to go down two stores to the UPS Store and ship them. Crazy, yes?
Anyway, I went down there and handed over the four boxes and remotes and asked for a list of serial numbers to show I was shipping everything, but they would not provide them, just a printout with two tracking numbers. I checked and both shipments were received,one was two packages weighing 29.3 pounds and one was two packages weighing 1.4 pounds.
Verizon told my mother that they are missing equipment and that furthermore, she owes additional time on her bill since her contract hadn't expired yet. This is a ridiculous policy that asks us to hand over equipment but will not provide any proof we handed it over, then bills us for not receiving us. It is IMPOSSIBLE to prove we did hand it over if UPS won't provide that proof to us. Why can't Verizon accept the equipment before termination?
Also, wouldn't my Mother be excused from her contract due to her moving situation?
Will someone from Verizon contact me to discuss this further?
