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Verizon lied to me 3 times
MoreLies
Newbie
‎08-27-2015 10:27 AM

I had a tripple play TV FIOS &Phoneline with Spanish package TV, 70 Mbps internet and landline phone with one HD DVR STB and one SD STB two years contract for $126.00

after the contract expired about 7 or months ago Verizon started to charge me and bill me $150.00 amonth because my contract was over and I was on a month to month,  so on the second month I called after they offer me to sign another contract for two years with everything the same new price is $127.00 after tax.

so I signed the contract but Verizon kept charging me $150.00 a month

I must have called 3 or 4 times and everytime they said the new price with discount will be reflect on the next bill, but that never happened they kept charging me $150.00 so I called two months ago and the lady said she will give me my discount for the contract but it won't be $127.000 but it would be $131.00 and she said I should see the new amount in the next bill.

it's been two months going on three and the price is still $150..

LIES LIES and more LIES

{edited for privacy}

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Re: Verizon lied to me 3 times
LawrenceC
Moderator Emeritus
‎08-27-2015 12:25 PM

Hi MoreLies,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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