This is hurting my credit score. I closed my account with verizon in 2013 and found out about a year later that my account had been sent to collections. I already contacted verizon and paid the money they asked for. I THEN called them back when the debt was still listed on my experian credit score and they verified that the account had been paid. NOW I'm receiving notification of a SECOND charge on my credit report.
Please stop doing this. It is adversely affecting my life. I need these charges off of my credit report. I paid you. Stop harassing me, please. I am up for security clearance re-investigation and this WILL affect my career. I am stationed in Guam and your offices are closed.
I understand that this is a place to ask the community but every method of getting in contact with this God-awful excuse for a company is down right now so I'm basically hoping employees screen the forums. I will continue to try calling their offices, etc.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
I took out a Fios acct with Verizon back in Oct. They never hooked up a landline, but charged me for one. They owe me $320. All they would give me is $156.09. They owe me $320, not $156.09. Also, they got my May payment, but did not accredit it. All they do is harass, run me around in circles. Threaten my acct. Lie to the FCC & the BBB. They will not rectify even though I went into arbitation. Still lying. In three days, I spent 12 hours on the phone & they complain about 23 minutes. They have me so exhausted & not feeling well. I'm so sick of them. They went as far as illegally throwing me off a joint acct & I almost got evicted. All they do is fraud & lie!!
Hi PixieDust,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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