Every month I get an email from Verizon with subject: Your bill is now available online. There is a link in the email that says:You can now view your current bill at verizon.com. When I click on the link I am taken to the Bill tab of my account with the message "your billing information is not avaliable".
Apparently Verizon has me set up with 2 user profiles. User profile 1 I use for email but not billing info. Profile 2 will let me see my billing information online.
This has been in place for more than 2 years, numerous trouble tickets, hours on the phone, and nothing changes.
Comcast, I'm heading your way, especially since Verizon announced there were no FIOS plans for Lancaster County, Pennsylvania.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Three months ago I canceled my phone service but kept my FIOS double play Internet and TV. I got an e-mail from Verizon that I was given a new account number. When I login to my account, my new account number is listed first but no billing information. Below this is my old account number and my final bill which was a refund. About 6 weeks ago I called Verizon and was passed around some. After 30 minutes on the phone both people said to create a new account. I tried to create a new account but was unable to do so because I already have an account for my new account number. When I try the on-line support to send an e-mail or call, I enter my zip code but keep going back to the general support page. Any ideas on how I can contact the right person at Verizon to fix this?
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
@Tom_in_VA wrote:
Three months ago I canceled my phone service but kept my FIOS double play Internet and TV. I got an e-mail from Verizon that I was given a new account number. When I login to my account, my new account number is listed first but no billing information. Below this is my old account number and my final bill which was a refund. About 6 weeks ago I called Verizon and was passed around some. After 30 minutes on the phone both people said to create a new account. I tried to create a new account but was unable to do so because I already have an account for my new account number. When I try the on-line support to send an e-mail or call, I enter my zip code but keep going back to the general support page. Any ideas on how I can contact the right person at Verizon to fix this?
Start a new topic or ask questions in the open forum.
