Any suggestions on how to get Verizon to call back? My daughter is handling my account and there are problems - I am being billed for services I should not be. Of course, it takes forever to get to through; then she was on hold for a very long time; she spoke with someone who could not help and said she'd have to speak with a supervisor and was told that one would call her back, but they never did. She called again and was told that their system was down, that they'd have to call her back. She told the gentleman of her initial conversation and the unfilfilled promise to call back; he said, "You're third on the list, as soon as the system is up, I promise you'll be called back. Guess what... no call back.
So... how do we get to someone for help? I was going to email Verizon, but even though they say to contact them with any questions or problems, I was unable to email them. It's as if they don't exist for customer service issues. 
Joanne1225 wrote:Any suggestions on how to get Verizon to call back? My daughter is handling my account and there are problems - I am being billed for services I should not be. Of course, it takes forever to get to through; then she was on hold for a very long time; she spoke with someone who could not help and said she'd have to speak with a supervisor and was told that one would call her back, but they never did. She called again and was told that their system was down, that they'd have to call her back. She told the gentleman of her initial conversation and the unfilfilled promise to call back; he said, "You're third on the list, as soon as the system is up, I promise you'll be called back. Guess what... no call back.
So... how do we get to someone for help? I was going to email Verizon, but even though they say to contact them with any questions or problems, I was unable to email them. It's as if they don't exist for customer service issues.
Why were you not able to email them? There's an option on their Contact Us page...
yea I have been experiencing all of the same problems for months now. I hate being treated like I do not know what I'm talking about. I have all my chat sessions that resolve as much as talking to a tree stump, but I think I need to start a way to record my phone conversations. I was literally offered $40 of credit a month for the year and then there is no credit on the bill. No wonder why when I asked for any type of confirmation for the credit, they told me they wont send that email.
Still waiting for someone to get back to me from my forum post that was conveniently moved out of the public section for them to review. So far after writing a huge letter detailing everything via the 'Contact Us' section, I got told 'basically, sorry for your inconvenience and being screwed over. we can't do anything about it but call this #.'
/Disgusted 
