Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎03-31-2012
0 Kudos

Worst Service I Have Ever Encountered

I have verizon phone service and have always really liked it. I get good coverage, no issues. I signed up for internet service in western mass and it has been one of the most terrible service experiences of my life. Internet in western Mass is questionable, but the service and handling of my issues was truly appauling. The experience was so poor I have debated canceling my cell phone service as well. If you are in an area with spotty internet, I would avoid verizon. I called asking my bill to be adjusted and a representative advised me they could not do that until the technical issue was addressed, I have not had internet for almost the entire duration of being signed up. Two service technicians have come to my home. I asked for my financial information be removed from their system because I have an automatic draft set up and did not want to be charged. She advised she was the billing department and could not make those changes and I would need the financial department. I don't mind being transferred but I was placed back into the main queue after 10 minutes.


My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411