I am so unbelievably frustrated with Verizon and their bill pay system. This past August I moved from Methuen to Woburn and brought my equipment to hook up cable and computer. When I would try to "make a one time payment" online, the website would glitch so much that I would try several times and days to get it to work. Frustrated, I called customer service to enroll in auto pay. It took me 4 phone calls, totaling over 2 hours on the phone with Verizon just to set up auto pay. I was starting to lose my patience. Remember, I was only setting up auto pay because there was always a problem trying to pay online. Once I was actually able to set auto pay up, I added my cell phone bill (one bill) to "make my life easier." Once again, this proved wrong. It was more confusing and frustrating because, soon after, I changed my wireless plan and my bill had an incorrect amount. The problem is that Verizon fios can't see verizon wireless charges and vise-versa, so, after another call to customer service, I'm left unsatisfied. Thank god I was able to cancel auto pay (which I only set up a month or so before) because they would've charged me over $200 more than what I owe. Since I switched my wireless plan I have a credit owed back and they're "not sure" if I will be able to get my money back. Oh, and I have to make another call to financial services just to ask for my money back. Now, I have another bill due and once again I can't get the website to work. And somehow I just have this feeling that they'll charge me a "late fee" if I can't get this to go through. It's too bad because I really used to like verizon and in the past would speak highly of them, however these last 5 months have been so frustrating and disappointing. I would like to mention that the customer service reps were very polite and I believe they were trying to help as much as possible. Unfortunately, I've acquired so many headaches that I will probably switch carriers as soon as I can.
