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Contributor
rockgod241
Posts: 2
Registered: ‎06-18-2012
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"We Are Unable To Process Your Request At This Time" times infinity

It seems like whatever I do on the website gives me the error "We are unable to process your request at this time.  Please try again later."

 

I've been trying for a few days and it hasn't changed.  I got a call a few days ago that my auto-pay credit card charge didn't go through, and so all I need to do is set it up again (I renewed the card so it's probably just the exp date or something dumb)

 

This happen to any one else?  Any ideas? 

Moderator
ElizabethS
Posts: 2,502
Registered: ‎04-29-2009
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Re: "We Are Unable To Process Your Request At This Time" times infinity

Have you cleared your cache and cookies? And did you try a different browser?

Contributor
rockgod241
Posts: 2
Registered: ‎06-18-2012
0 Kudos

Re: "We Are Unable To Process Your Request At This Time" times infinity

Just cleared my cache/cookies and got the same result.

 

I've tried Chrome and IE, but they're both the same.  It seems crazy that such a big company wouldn't put more work in to taking my money lol.  All I want to do is give them money but they're making it so hard haha!

Moderator
ElizabethS
Posts: 2,502
Registered: ‎04-29-2009
0 Kudos

Re: "We Are Unable To Process Your Request At This Time" times infinity

Let's see if we can get you some assistance. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

bix
Contributor
bix
Posts: 3
Registered: ‎05-21-2012
0 Kudos

Re: "We Are Unable To Process Your Request At This Time" times infinity

I don't know if your having the same issue i had, but this worked for.

 

 http://forums.verizon.com/t5/My-Verizon-Account-Residential/Unable-do-anything-when-logging-into-MyV...

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