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Posts: 1
Registered: ‎04-05-2012
0 Kudos
Accepted Solution

"We're currently updating your account status. Give us few minutes and check again"

I've been trying to pay my bill since 4/1 and everytime I login to my account I keep getting the message "We're currently updating your account status. Give us few minutes and check again". Look, I've enrolled in paperless billing and cant pay my bill if the website doesnt work (this is not the first time its been down).


You shouldnt ask customers to setup paperless billing if the alternative method is not stable. My life is busy enough without having to take time to drive to a payment cetner to pay my bill. Its counterproductive. I need an answer as to why this isnt working and when is it going to be fixed.



Posts: 2,740
Registered: ‎09-10-2008
0 Kudos

Re: "We're currently updating your account status. Give us few minutes and check again"

“Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at:
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.


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