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Good morning!
I'm sorry you're having this experience! I've let the appropriate team within Verizon know about this and hopefully they can get to the bottom of it. If you still keep seeing it, please send me a Private Message (top right of the page) and I'll escalate this up to our support team.
Good luck!
-Heather
PS- how did you train your kids to realize No means No? My kiddos are still struggling with that. 
