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Contributor
GoodByVerizon
Posts: 7
Registered: ‎07-08-2012
0 Kudos

HOW DO YOU CONTACT A CUSTOMER CARE SPECIALIST?

Would love to know how to email customer service.  I have looked all over and can;t find anywhere to send general customer service issues.  I find the profiles of the management team...no email addresses!  Just wondering if anyone has email addresses to contact anyone who is actually concerned about the customer experience.

Moderator
ElizabethS
Posts: 2,416
Registered: ‎04-29-2009
0 Kudos

Re: HOW DO YOU CONTACT A CUSTOMER CARE SPECIALIST?

Your issue has already been forwarded to an agent. {You have received information in your private message box . It is a small gold envelope on the upper right of the screen. Please Read.}

Contributor
GoodByVerizon
Posts: 7
Registered: ‎07-08-2012
0 Kudos

Re: HOW DO YOU CONTACT A CUSTOMER CARE SPECIALIST?

I see no gold envelope

All Star
somegirl
Posts: 2,451
Registered: ‎09-15-2009
Location: Texas

Re: HOW DO YOU CONTACT A CUSTOMER CARE SPECIALIST?

Do you see the search section in the upper right-hand corner? Just below that should be an envelope. It will be gold if  you have an unread message, and white if you do not. Next to that is a link "_ new messages" where _ is the number of unread messages you have.

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