Off Topic Board

[#1]

I had no idea that Verizon employees went on strike (don't like watching the news, always bad, never good). I was getting sick of Comcast and being overcharged, and very exctied to finally make the switch to Verizon, getting more for less. I finalize my order and when it came to set up an instalation date date, my choices were.... "Due to a temporary strike, we're unable to schedule an installation date at this time. A Verizon representative will contact you to set up an appointment as soon as a date becomes available. We apologize for the inconvenience and appreciate your patience." A timeframe would have been nice, accurate or not. oh well, its either keep getting the shaft from Comcast, or wait till the strikes over, and who knows when they would get to me.

[#2 · Accepted solution]

I received the same message. I was supposed to have my internet installed today. I chose Verizon so I didn't have to deal with the terrible response times of Comcast, and what do I get? Similar times. Great.

[#3]

We're SOL wherever we go!

[#4]

It's interesting... I actually have an e-mail confirmation of my installation date (for a few days from now); by chance, I setup my online account today, and happened to see the order status which now shows No Installation Date.  I wonder if Verizon was planning on letting me know about this change, or was just going to let me sit at home and wonder **bleep** while nobody showed up.

[#5]

I'm in the same boat.  I'm trying to contact customer service but due to the strike there is no answer!!

My questions is this: will my billing for this new service start on the day of actual installation OR the day it was supposed to be installed (the date that is now in the wind)??  

....wish I could talk to customer service.....

[#6]

I moved to a new Apt. a few weeks ago and was transfering my Fios service to my new place, after over two weeks without tv and internet today was suposed to be the day they were FINALLY going to come and hook up my service at my new address.  Sadly, I am SOL, I was told they are not coming today and they have no idea when they will come. 

I am VERY upset about this.  Over the past few weeks there were two occasions when I was told someone would be coming to install my service and the technician never showed up and I never even recieved a phone call, then when I called Verizon they mysteriously had NO record of this scheduled installation.  I was promised that today was the REAL DEAL and they were FOR SURE going to come out and hook up my Fios service...and then this happens.

This is the last straw.  Going back to comcast.

[#7]

I have been a FiOS customer since it first launched in Maryland. A Union strike is beyond anyone's control until an agreement can be reached. I too have an install date for changes scheduled on the 19th. Err I will just have to wait like everyone else. It does not mean that Verizon is no better than the others, it just means that the contract has expired, is being re negotiated, and there are disagreements between the two. I am sure it is a good company, and there are good employees. We will all have complaints about any company. Like people, none of them are perfect. Just wait it out. That is what I need to do.

[#8]

If Verizon is such a good company, why can't they at least have an automated system to notify customers of appointment changes?  It is NOT THAT HARD to have a system that sends an email or voice message when an appointment has to be changed.  If Verizon - a TECH COMPANY - cared about their customers, they would have set up such a system a long time ago.

I don't mind having to wait during the strike.  But I mind a lot that there hasn't even been this basic, cheap, and easy method of showing new customers that you care.

[#9]

Same thing happened to me.  They want me to set aside 8 hours to wait for an install guy, but they can't spare 30 seconds to call me and say he won't make it?  Or have an automated system that could handle these changes without taking anybody's time at all?

This has been a remarkably low-tech response for such a supposedly high-tech company.

[#10]

You can get to the Live Chat section of Verizon's support if you go through the 'check your order status' that came in email when you first ordered.

There, you will find a friendly but clueless employee who will at least go through the motions of acting like Verizon cares.  They have NO information but at least theyr'e there, and polite.

And you'll be able to let them know that if they can't be bothered to send a single email or phone call about the change in your installation, maybe you'll start to consider some competitors.  The more people threaten to vote with their feet, the better their service will have to become.