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08-29-2011 11:51 AM
This may or may not be the forum to post to, but phone support is, in a word, useless. Verizon (or one of their contractors) have come out and marked up our lawn with paint and flags to be excavated or tunneled to install fiber, but we received no notice that they were planning to do so. We had to question the person doing the marking to find out what he was doing. It appears there are no markings that indicate where our irrigation system is and there was no survey by email, phone or regular mail asking if we even had one. Come to find out one (just one) of our neighbors (opposite side of the street where no excavation was planned) did receive a letter stating that work was going to be done, but we and other neighbors did not.
Any idea how I can contact Verizon to have them verify they won't damage my irrigation system? The automated phone numbers (not that any are pertinent to this situation) are a complete waste of time, running you in circles. I would rather speak with someone from Verizon and make them aware of the situation, rather than get some type of legal injunction to stop the excavation because I can't contact them.
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