I am absolutely shocked and amazed at the incompetent, poor quality of support offered by Verizon. I've been trying to get a line problem fixed for days, have spent at least 4-5 hours on the phone with them, have been run through the same line tests multiple times (no record of previous tests?) have had repair appts set up and then cancelled withourt notice, and then reinstated without notice. Every time I call repairs, the person respnding has erroneous information re the status of my repair request.
I could go on, this isnt the first time I've been put through a time wasting exercise by Verizon, but I know it would really serve little purpose. This forum is for people to have the illusion that the company cares, and there's someone listening, when in fact they don't even communicate properly with each other, much less with the customer. I am now seriously considering getting rid of my land line -- who needs it when you have a cell phone? (not with Verizon) and getting internet service from my cable company. To add insult to injury, I've been asked if I want to "bundle" my service with FIOS. etc. What this company/industry needs is competition, nothing else will fix it. Thank you for reading my rant.
