As Verizon continues to transform its products and services, we recognize the need to transform our customer support capabilities.
The explosive growth of broadband and mobile services enables the introduction of new customer support channels that provide customers with more control and flexibility over their Verizon services anytime, anywhere and anyway customers prefer.
Verizon has responded to customer requests for greater control and flexibility with the introduction, expansion and improvement of the following customer preferred self service tools:
• Verizon .Com and My Verizon web portal - www.myverizon.com
• In Home Agent – www.verizon.com/inhomeagent
• Interactive Media Guide
• Interactive Voice Response Unit – 1-800-Verizon
• Mobile Phone Applications
Nearly 1/3 of our customer transactions are now completed using one of the self service tools mentioned above.
You can learn more about these tools through an online brochure at www.verizon.com/service that summarizes the various self service options available on the Computer, TV, Mobile Devices, Phone and in our Stores. We encourage you to bookmark this page as a future reference for the service options offered by Verizon.
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