Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





The Verizon Small Business Facebook and Twitter pages have launched. Follow Us at and Find Us at

Building a Top-Flight Pro Bono Program the Verizon Way

by Employee ‎11-04-2011 10:11 AM - edited ‎11-18-2011 11:52 AM

kathy_brown_133x175.jpgI want to congratulate my colleagues in the Verizon Legal group for earning the 2011 Pro Bono Partner Award from the Pro Bono Institute last night. Not only did they put in a lot of hard work in a very short time to build a top-flight legal volunteer program, they built it in a way that’s particularly — Verizon-ish.


Let me explain.


We have a large legal group of more than 400 attorneys and 300 staffers dispersed over more than 20 states and several countries around the world. Instead of building a series of small, local programs and going it alone, our top attorneys, Randy Milch and John Frantz, did something different.


They built it much like we built our networks.


They picked a great partner — in this case, DLA Piper, a law firm with more than 4,000 lawyers and a lot of pro bono expertise. They deployed cutting-edge technology to spur staff collaboration, such as electronic meeting rooms, online training programs and webinars to train volunteers and coordinate case work between the two companies. They installed case approval and tracking systems, and put in place detailed policies and a steering committee to keep the program properly focused and on-track.


This approach — all this ground work and infrastructure building, this thoroughness and dedication to create something of lasting value — sits behind the scenes. But it’s necessary to keep the program going for the long haul. And it yields a much stronger program than either company could build alone.


And the results have been impressive. Here’s a sampling of recent achievements:


  • A contingent of 50 attorneys has begun working with the National Veterans Legal Services Program, serving veterans with post-traumatic stress disorder by helping them apply for a special federal benefits program that aids veterans injured while performing hazardous duty.

  • A joint team of attorneys helped immigrant victims of domestic violence apply for special visas that would allow them to remain in the U.S. without having to depend on their partners.

  • And I’m particularly proud of this one: Verizon and DLA Piper worked to change rules that made it difficult for corporate attorneys to do pro bono work in Virginia. As a result, the restrictions were lifted in April, clearing the path for our lawyers — and any others that follow — to do pro bono work in the state.

A program like this is a win for everyone: our communities get much needed legal services and our attorneys get to work on something they’re passionate about. I’m glad Randy and his team are getting the accolades they deserve.



Making a Difference for Our Customers & Communities
The Responsibility Blog — Learn how Verizon is using communications technology to connect people to the larger resources of the community—education, health care, accessibility and safety—in ways that make lives better. Visit the Verizon Communications Corporate Responsibility Report. We hope you will share your views with us.

To view vital speeches given by our authors, visit our speeches page.

About the Authors

Rose Kirk

V.P. of Global Corporate Citizenship and President of the Verizon Foundation

Photo of Rose Kirk

Rose leads Verizon's global corporate responsibility initiatives and philanthropic strategy, which focuses on applying Verizon's technology to improve education, healthcare and energy management.

James Gowen

Chief Sustainability Officer/
V.P. of Services Operations

Photo of James Gowen

James oversees Verizon’s supply chain, vehicle fleet, investment recovery, purchasing and materials management and sustainability initiatives.

Jack McArtney

Director of Corporate and Community Responsibility

Photo of Rose Kirk

Jack promotes digital wellness and online safety. He works with parents, educators, service providers, application developers and industry leaders to foster responsible use of Verizon's mobile and broadband networks.

Related Info

Policy Blog

Discuss technology and telecommunications public policy.

Verizon at Home Blog

New or improved Verizon products and services.

Verizon Foundation

Information on Verizon's efforts to reduce domestic violence and promote literacy and education.


55,000+ free, standards-based classroom resources spanning every K-12 discipline.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411