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Verizon Receives the 2010 Excellence in Marketing Award at Disability Matters Conference

by Employee ‎04-12-2010 10:07 AM - edited ‎05-03-2010 03:29 PM

1006i2F29ED5A00B1110BOn April 8th in an event held in New York City, Verizon was presented with the Disability Matters 2010 Excellence in Marketing Award. I was honored to be able to accept the award on behalf of Verizon and the multitudes of employees who work tirelessly to ensure that we practice Universal Design Principles and introduce accessible products and services into the marketplace.

 

This was the second such honor for Verizon after having received the award in 2008 as well. As Disability Matters CEO Nadine Vogel expressed when presenting us with the award, "it means that not only does Verizon do great work in this area, but they are getting better at it." Verizon, which was the only telecommunications company cited for its work, was joined on the dais by companies like Prudential, Toys'R Us, Northrop Grumman and Blue Cross/Blue Shield of Florida.

 

Additionally, I participated in a panel discussion where I was fortunate enough to have the opportunity to outline the wonderful work the company is doing both internally and externally to provide support, introduce solutions and increase awareness of Verizon's commitment to accessibility.

 

We have such passionate people dedicated to improving the experience for all our customers that I relish any chance I get to tell others about it and being able to accept an award on behalf of these folks is even more humbling.

Being the recipient of the Disability Matters Excellence in Marketing Award will just add fuel to the motivational fire as we strive to be the undisputed leader of telecommunications accessible products and services.

Comments
by CANTHearYOU on ‎04-15-2010 05:40 PM

"These folks"  . . . I guess that would be me- one of THOSE people, however, I will say that Verizon does not meet people with every type of disability.  You really ought to look at how you are not only complying with federal law when serving people who are mentally disabled but be proactive in educating your employees when working with people with mental health related issues.  Your customer service will drive anyone to insanity. 

by Employee on ‎04-16-2010 03:04 PM

I’m sorry that you took offense at the phrase “these folks” in my recent blog post.  In fact, the term “these folks” in that sentence refers to our employees on whose behalf I accepted the award.  (See paragraph 1 and the beginning of the sentence to which you refer.)  I meant no disrespect to anyone; just praise for a job well done.  -  Jeff

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