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Hinson

3D Help for New Users

Status: Acknowledged
by Hinson on ‎07-02-2012 10:16 AM

Problem:

  VOD/Collections/HD 3D Movies

 

On this screen, most of the twelve movie trailers are broadcast in 2D. 

 

I'm sure that like me, many of your subscribers have spent hours on the phone with your technicans (who have no clue) or their TV tech. trying to figure out why the trailers in the "3D Movies" collection don't look right.

 

My suggestion: either start broadcasting ALL of the trailers in 3D (best) or at least place a disclaimer at the top of the "HD 3D Movies" screen notifying them that while the trailers are not broadcast in 3D the movies will.

 

I've spent way more hours than necessary trying to figure out why I couldn't get my 3D to work on all movies.  Needless to say, I didn't want to rent an $8 movie if it wasn't going to be in 3D.  Your techs couldn't help and I finally figured it out myself by renting a movie.

 

 

 

Status: Acknowledged
Comments
by Moderator on ‎07-06-2012 03:46 PM
Status changed to: Acknowledged
 
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