We had a massive storm last night. At 6AM we had TV service, at 8 AM we didn't. Because I didn't know if this had been weather related I followed the instructions on the screen to try to reboot my top box. BIG MISTAKE. Now not only do I have no FIOS TV I cannot access the shows on my DVR to catch up. If there had been one warning to double check if it's a universal outage before rebooting because if you do you won't be able to watch your DVR I wouldn't have done it.
Then, when I finally get to speak to someone at customer service about that he argues with me that it's unnecessary. Arguing with a customer who called to make a suggestion about how stop customers from getting angrier? Great customer service. I went from irritated to upset. I am now an unhappy customer and I could tell the guy on the phone just didn't care.
Hey Verizon, how about a warning on the TV and on the website tech support warning us customers not to re-boot the top box if there may have been an area wide outage?