Share Your Ideas with Verizon

[#1]

I would like to submit a complaint to customer service, however your site keeps bouncing me around and never offers the opportunity to email a complaint.   So I am forced to do it on a community forum.

Phone lines are down, and I had to schedule a repair.  You can't get a human being on the phone to discuss it.  They expect you to commit to being home from 8AM-6PM, and won't give you a more specific time.  Other utiiity companies give you a 2-3 hour window of time.  Who is home without obligations from 8 to 6 these days?  But I need my phone service back.  So I am forced to schedule a day and hope that the repair person arrives when I am home, which will be on and off throughout the day.  If I knew when they were coming, I could shift things around to make sure I am here.  But I can't do that.  Already I am very frustrated with the Verizon voice mail service because at least half of my messages get cut off, and I've had no resolution to this problem with the suggestions offered by tech support.  This service issue doesn't help make me feel warm and fuzzy about sticking with Verizon.

[#2]

you can also leave a complaint on the verizon fios facebook page & somebody will get back to you. a lot of other people are leaving their complaints there. www.facebook.com/verizonfios

[#3]

I agree.  Being told that someone will be out to service the product between *8AM and 6PM is simply unfair and unrealistic.  You can't possibly expected people to take the entire day off from work to sit around at home waiting for Verizon to show up when every they feel like it.  That's not looking out for your customers at.  You should be able to provide a 2 hour window of when you will be there to service the call.... You do NOT need all day+.  That's rediculous.  In this day and age, you shoud be able to state with more accuracy when your tech will be there...  Let's step you your game Verizon and treat your customers right...

[#4]

I just recently had a phone and internet outage.  I have no complaint about the tech/customer service.   They did their best and discovered it was an area-wide outtage and put in a repair request.  (It was obvisouly fixed, with little effort.)   BUT...they told me it would be 8-12 hours.   Now come on......when I was with TW it was an hour at most.  Verizon is back up and running, but to tell me it will be 8-12 hours......wow.

Will we ever be credited on our bills for the outtage?

[#5]

Complain directly through the contact us link at the bottom of each of the Community Pages. So we can have productive information posted in the Community.

[#6]

I have to say I agree with the original poster. I came on here to find a place to e-mail a complaint about Fios and have been clicking through from page to page for the past 15 minutes. prisaz, when you click on the link at the bottom of the community pages, it takes you to a page where you can send an e-mail to Verizon but only using pre-determined selections. None of them meet my subject matter.

Why can't Verizon post an e-mail address or a simple link for people to register complaints? I get tired of dealing with the labryinth every time either my wife or I call or try to contact Verizon.  

I'm off to try and find that elusive e-mail address, though I suspect I'll end up printing a letter and mailing it since that is the only option I can find at the moment.

[#7]

WHY CAN'T YOU MAKE IT EASIER TO CALL FOR HELP? It is very hard to find the phone number for support, and when I do the message tells me to go online for help! Most of the time that is why I'm calling. Give me a phone number for goodness sake.

[#8]

Moved for greater exposure

[#9]

I have been a customer of Verizon from over 20 yrs. So has my family....I have a large family and circle of friends who jumped at the idea of updating to FIOS. I heard the complaints, and couldn't understand why some went back to Optimum...Formerly Cablevision. I never have the time to complain nor having much time at home. We pay over over $150 a month simply to have the luxury of FIOS. But tonight I had the most horrendous experience from Andrew the service rep who said: "Why do you have Verizon if you are having problems with your internet?" I have spent hrs trying to find a way to report this plus the rest of the convo....which is saved & recorded for my own protection. I haven't been able to speak to a supervisor.....been on hold for hrs, and online reporting is simply non existent. I will be speaking to my husband and seriously consider going else where for our business. It incredibly ridiculous to find forums on praising good customer service, but none to report. I am seriously disappointed. I will share this with my family & community. One customer may not matter, but I am sure a loss of over 50 customer will make a small dent! Thanks for your time VERIZON!

[#10]

How about Verizon gets real customer service for change!

In over 2 years we did not receive decent customer service except for the guy who came & installed Fios & internet. It's been so horrible! We would have quit you but we have a contract in place

The online customer service is either not working properly or is not customer service at all, it took over 35 minutes for one simple question to be answered!

You should provide link, visible & obvious, on your website, where the complaints can be submitted!