I would like to submit a complaint to customer service, however your site keeps bouncing me around and never offers the opportunity to email a complaint. So I am forced to do it on a community forum.
Phone lines are down, and I had to schedule a repair. You can't get a human being on the phone to discuss it. They expect you to commit to being home from 8AM-6PM, and won't give you a more specific time. Other utiiity companies give you a 2-3 hour window of time. Who is home without obligations from 8 to 6 these days? But I need my phone service back. So I am forced to schedule a day and hope that the repair person arrives when I am home, which will be on and off throughout the day. If I knew when they were coming, I could shift things around to make sure I am here. But I can't do that. Already I am very frustrated with the Verizon voice mail service because at least half of my messages get cut off, and I've had no resolution to this problem with the suggestions offered by tech support. This service issue doesn't help make me feel warm and fuzzy about sticking with Verizon.