I am so sick and tired of trying to find where I left off after pausing or stopping an on demand movie part way through. Whenever I choose "Resume Play" my movie goes back to the beginning. Then, at 2x FF It takes a half hour to get to the place I left off.
Distributing DVRs and remotes without significan lag might help your customer satisfaction some.
Oh, and having On Demand work more than it doesn't. I'm also tired of hearing, "I'm sorry, we have a server down in your region." That's happened at least four times in the same amount of months.
I am SOOOO close to dropping this 'service.' If I could really call it that.