Why isn't there a way to announce/inform customers of a problem without calling customer service? For example, all my channels, except for the 5 national broadcast channels, were coming up with the message that I wasn't "subcribed" to that particular channel. I was informed by a tech (after a 48 minute hold) that this problem was affecting approximately 360,000 Pennsylvania customers! It should be resolved in about 10 hrs. It has now been 16 hrs!
I am wondering why a recorded message announcing such a major problem could not have been put on the phone line instead of wasting a customer's time listening to 48 minutes of music?? Or a message on the TV identifying the actual problem and it's scope and duration estimate?
My electric company announces the problem and expected duration in a recording when you call in to report an outage and it's done by entering or verifying your phone number.....Why can't Verizon?
Additionally, Verizon in Home was useless....couldn't get on, "Try again Later".