We just switched to FiOS. We love the service but your customer service phone support is questioning our decision. For example - tonight, our first bill came in, $ 201.43. Well over $ 100.00 more then we expected. I called customer service, billing. I was put on hold for over 45 mintues before someone answered. A man answered, confirmed my account information and asked if he could access my account. I was polite and nice, I explained to him that I had numerous questions - I have been overbilled for services and did not understand why I was being billed extra. The "customer service" rep. told me "We will one month in advance", he put me back on hold. No explaination, no comments, nothing...currently I am still ON HOLD. It has now been over 1 1/2 hours - that I have been on hold.
If customer service does not get better - I will end this service and go with timewarner cable or AT & T, timewarner cable customer service is by far more superior.
And to make matters worse, that "customer service" man - he gets away with it, who am I suppose to complain too? I do not have his name nor will anyone pick up the phone to answer my questions !