Share Your Ideas with Verizon

[#1]

It's really pretty stupid for Verizon to send out bill notices the day before they're due, only to include this little tidbit of advice:

"One-Time Payments: Visit verizon.com anytime to make a one-time payment using your bank account or credit, debit or ATM card. Please schedule your payment at least 3-4 days prior to your bill due date to allow time for processing and avoid late payment charges." (emphesis added)

That is, of course, unless they're hoping to collect late fees. This quote was taken from a message received on Dec. 18 for a bill due Dec. 19.

Thankfully, I have eBilling setup through my bank and paid this a long time ago. The fact remains, however, that if Verizon is truly interested in helping its customers avoid late fees, it would send these messages out in a more timely manner.

Matthew Riedel