Share Your Ideas with Verizon

[#1]

I am using the paperless billing option, and having the amount automatically taken out of my checking account. When I get the email telling me about my bill and upcoming payment, it only tells me the due date, which is not the date that the money will be withdrawn from my account. The email says that I need to add 20 days to the billing date to calculate this date. This means I have to login to my account, find the billing date, and then figure out the withdrawal date.

The computer program that you are using to create the billing email must know the billing date. And it certainly knows how to add 20 to that date. So my suggestion is, why can't you just include that date in the email itself, instead of making us login and figure it out ourselves?

Thanks!

[#2]

Thank you, this is the reason I logged onto the forums today.  I am enrolled in Autopay, and I like Paperless Billing. 

Problem 1: the email "Your bill is now available online" only tells me the Amount Due and the Payment Due Date, but not the date that Verizon will debit my account (which is days before the due date).  The date I care about is the date it will be deducted from my bank account, so I can keep track of my finances.  So, I always have to log in & click to the page that displays this date for me.  Seriously, can't you just add this to the email for accounts on Autopay?

Problem 2: I see no reason why you need to deduct the payment 5 days before it's due.  Other companies I deal with are satisied to be paid electronically on the due date.

[#3]

I'd like to add that we should be able to CHOOSE which date we'd like to have our autopay deducted from our accounts no matter what Verizon service we use. Dsl should not be the only option for this. I know for a fact that many other companies are providing this convenience including ATT. I'd prefer to stay with Verizon but if this cannot be resolved maybe it's time to consider other options. o_O