I am using the paperless billing option, and having the amount automatically taken out of my checking account. When I get the email telling me about my bill and upcoming payment, it only tells me the due date, which is not the date that the money will be withdrawn from my account. The email says that I need to add 20 days to the billing date to calculate this date. This means I have to login to my account, find the billing date, and then figure out the withdrawal date.
The computer program that you are using to create the billing email must know the billing date. And it certainly knows how to add 20 to that date. So my suggestion is, why can't you just include that date in the email itself, instead of making us login and figure it out ourselves?