Email and Web at your TV? I believe someone tried Web TV and it did not go well. But this could be different.
Now if Verizon were to have a browser in the STB which is possible since it is Linux based. I would go for that, and a slide out keyboard on the remote, with a mouse that would move based on positioning of the remote. Not like the TiVO remote but different. Don't want anymore time in court. There are many open source browsers that could be used. Sell the remote as an option, but don't charge for the browser use. Verizon would have a feature that other providers don't. Now let's see if Verizon can do it before Tivo or someone else. I don't think anyone has it in a STB or DVR.
Perhaps this could be a Widget Plug in, so a new img would not be required?