Put yourself in the shoes of any customers. When your services are down and you're working and have responsibilities, would you appreciate being told that you have to wait and be around all day at home from 8AM-5PM for a tech to come to your house? I don't personally know of anyone who honestly has the time or the patience for that and when that happens, I don't know which kind of inconvenience is worse: not having the services or having to sit home all day just for someone to come and repair the problem itself. It's very inconsiderate and I'm not blaming these CSRs for only having access to all day appointments in their system. It's poorly managed and I am sure that techs are on a schedule of locations. There is no logical reason why we, customers, cannot be at least given a 4 hour time frame to work with. Expecting customers to sit home and wait the whole day is unacceptable and unreasonable!
And I find sometimes that when I request a time frame, the CSR will be put me on hold 3 times sometimes while instant messaging someone in the dispatch department only to find that I can't even get an answer to my question. I don't know about you but my time is limited and valuable.
Listen to your customers and please do something about this. It's very unfair and just because we don't have the luxury of being able to quickly change providers doesn't give Verizon the right to take advantage like that. Verizon is a good product and I don't dispute that in the least but from a customer service perspective, I feel like Verizon doesn't care by only giving customers all day appointment times.