I am one step closer to canceling my $100 /month FiOS bundle. Here is why:
1) I returned home from a week away on vacation, plugged in my equipment and got a white screen saying the terminal was locked. I spent over 40 minutes on the telephone with Verizon while they fixed it. They erased all of my saved favorites and data.
2) Verizion tried to sneak in the $2 convenience fee before New Years for one-time debit charges.
3) Verizon is now forcing people who upgrade wireless phones off of unlimited plans to tiered ones.
4) Verizon is trying to cancel stand-alone DSL because they made agreements with the cable companies and this reduces competition.
My idea stems from this list of complaints. If you are trying to increase the bottom line, increase profits and grow your company - be more innovative than the competition. Be cheaper than the competition. Be more reliable than the competition. Be better than the competition and get more customers, NOT MORE OUT OF EXISTING ones.
Unless Verizon sends a new message, that its existing customers are golden to them, I am definitely switching to anyone but Verizon.