Share Your Ideas with Verizon

[#1]

I am one step closer to canceling my $100 /month FiOS bundle. Here is why:

1) I returned home from a week away on vacation, plugged in my equipment and got a white screen saying the terminal was locked. I spent over 40 minutes on the telephone with Verizon while they fixed it. They erased all of my saved favorites and data.

2) Verizion tried to sneak in the $2 convenience fee before New Years for one-time debit charges.

3) Verizon is now forcing people who upgrade wireless phones off of unlimited plans to tiered ones.

4) Verizon is trying to cancel stand-alone DSL because they made agreements with the cable companies and this reduces competition.

My idea stems from this list of complaints. If you are trying to increase the bottom line, increase profits and grow your company - be more innovative than the competition. Be cheaper than the competition. Be more reliable than the competition. Be better than the competition and get more customers, NOT MORE OUT OF EXISTING ones.

Unless Verizon sends a new message, that its existing customers are golden to them, I am definitely switching to anyone but Verizon.

[#2]

1. That's a bummer. Did they figure out what caused the problem?

2. They didn't try to "sneak in" anything. They decided to make the change, announced it, recieved universally negative feedback, and changed their minds. (As an aside, this was for Wireless customers, see 3 below.)

3. This board is for Verizon Residential services, not Wireless. There is a separate community for that: https://community.verizonwireless.com/welcome

4. Copper is expensive to maintain. Verizon is trying to guarantee that they will get a return on their investment. In a lot of areas, they never offered Dry Loop service to begin with. I'm not saying it's right, but they are a business and will do what is in the best interest of the company.

So, of your list of complaints, one (#4) is an actual change impacting the existing Verizon Residential customer base. Your case is that Verizon can never make any changes ever or you'll cancel? Seems legit.

[#3]

I agree the Federal Trade Commission should be all over the Verizon Comcat thing! They would not let the ATT and T-Mobile deal go though, but this back door merger and combining of services for wireless bandwidth that Comcast has, should be illegal! Did not the FCC sell off a ton of spectrum to encourage competition and innovation, not stifle it and allow these competitors to make deals behind closed doors and price fix everything?