Share Your Ideas with Verizon

[#1]

I have the 150Mbps internet service and I have tried and tried to add TV service to it, but it seems like Verizon really doesn't want me to do this.  

I looked at the channel lineups and the channels we want are in the "Extreme HD" package, which has a standalone price of $75/mo.

For example, if you have the FIOS 25/25 service for $75/month, you can add FIOS Extreme HD for $15/mo more.

If you have the FIOS 150 service like I do, adding the same TV package is $75/mo more!

To be fair, everybody I talk to seems to understand that this is crazy and not going to happen.  (By the time you add HD DVR rental and taxes etc you are well over $300/mo.  TV is simply not worth $100+/mo to us.)  So they all tell me the same thing: downgrade your Internet to 25/25 or 35/35 and get a bundle.  Basically, Verizon is begging me to pay you less money for more services.  (And let's face it, the change in my actual Internet usage between 35 and 150 would be very low, whereas the amount of TV we consume is very high, so this absolutely is Verizon asking me to pay half as much and use a lot more service/bandwidth/etc.)

So, please add a FIOS HD Extreme / 150 Internet bundle for $209.99/mo.  Good for you, good for me, everybody wins.  

I can't even explain how much more I'd rather get TV from you than Comcast, but they're half the price for the channels we want.  So after I hit "Post" on this, I have to call them.  But even their price is more than we want to pay for the amount of TV we watch, so if you fix this, we'll switch the next day.  Friends don't let friends use Comcast.  Please, Verizon, be my friend.

Thanks!

[#2]

The Actiontec router/wireless AP needs to be upgraded to N. How Verizon can charge as much as they do for Internet service and still not provide a recent model of equipment for long term customers is just bad customer service. There is really no excuse.

[#3]

Glad I found your comment and realize Im not alone when considering this arrangement that Verizon offers.

After completing my 2 year contract I have repeatedly tried various combinations of the Verizon Bundled packages but found they require I purchase products I don't want or use.

As a loyal customer that has already completed 2 contracts with verizon and upgraded several times I guess expecting  to accommodate their loyal customers and offer an improved range of service bundles isn't a priority for Verizon. They seem more concerned on hooking the new customer into contracts.

After my experience with the last service representative I've decided to go along as I am with a month to month service and expect price increases.

Verizon should realize that upping cost on a loyal costumer because I don't want to lock myself into 2 year contract of services I don't want is poor customer service at best. The fact they don't offer what seems to be a request service bundle by what I'm sure are a majority of informed consumers will only have me considering other providers in my area.