Verizon customer service support is atrocious--by far the worst customer service company I've dealt with in the last 10 years. The on-line chat program is rarely able to solve one's problems, nor are e-mail message responses (when somebody bothers to respond).. That leaves telephone communications which is simply terrible. It takes anywhere from 15 to 30 minutes to reach a live person on the phone. When one does, the first contact is rarely able to resolve the problem so that the customer is transferred two or three times and each time involves a 15 to 30 minute wait. I have spent hours trying to get my issues resolved and I have had many issues since switching to Verizon a few weeks ago. If I had to do it over again, I would never have switched from Comcast. While I like what FIOS has to offer, I absolutely hate dealing with Customer Service Support where problems are rarely resolved the first time around.