Share Your Ideas with Verizon

[#1]

Verizon customer service support is atrocious--by far the worst customer service company I've dealt with in the last 10 years.  The on-line chat program is rarely able to solve one's problems, nor are e-mail message  responses (when somebody bothers to respond)..  That leaves telephone communications which is simply terrible.  It takes anywhere from 15 to 30 minutes to reach a live person on the phone.  When one does, the first contact is rarely able to resolve the problem so that the customer is transferred two or three times and each time involves a 15 to 30 minute wait.  I have spent hours trying to get my issues resolved and I have had many issues since switching to Verizon a few weeks ago.  If I had to do it over again, I would never have switched from Comcast.  While I like what FIOS has to offer, I absolutely hate dealing with Customer Service Support where problems are rarely resolved the first time around. 

[#2]

spent the last 40 minutes on hold waiting for support, while waiting for such a long time I tried the contact us page figuring I could just email my concerns, but everytime I clicked on the email it would take me to a page requesting my zip code, after entering my zipcode it takes me right back to the support page. Never had a problem contacting my local cable company, so that is where I will take my business when my contract with verizon has expired, maybe sooner. Finally got tired of waiting on the phone for support and hung up the phone, so I just have to wait for a few more months to dump verizon

[#3]

I have gone on line to find solutions to my problems several times and I get a message to call the number. Then several times I have been disconnected. I will say I have had several people on the phone who really have been helpful. One persone even called me back when my order was completed so I could go to the store an hour away to pick up my equipment (and the wait there was another story. Thankfully the man that greeted me at the door realized when I stopped him and asked if the "number" ever changed that I had been waiting for a long, long time to get called and he called out more help.  Fortunately I was the next number ven though the board did showed tjere still were 5 numbersahead of me.  Also my equipment was given to me "loose" and there was no manual on how to use it. ) 

[#4]

Did you get the guy who grunts for 30 minutes? Nothing like a grunting breather on the phone pretending to be customer service,

[#5]

It would be nice if the web site worked so that you can pull up the status of a repair ticket.  Tried for several hours because I could not get through on the phone.  I have Verizon wireless and my calls drop all the time at home, so that is another reason I tried to look it up online, to see when someone is coming out to check what is the problem with the pair going to the main office for my DSL that Verizon said there is a problem with after I lost signal (probably because a tech took my pair for someone else because he did not hear activity.  How many times do you have to sign into verizon.net, to confirm your identity, to check on the status of something?  And then it doesn't work.  Click on the "back to support" link and its dead.  Try to check and see if Fios is available and the pricing and you get "bad request".   And my bill hasn't been correct since I got the service to where I moved, so why would I use 'autopay'?  Why would anybody use 'autopay', really?   

[#6]

I agree Verizon by far as the Worse Customer Service in the business!  I rather deal with Comcast.....LOL

[#7]

This is a good reason to offer an email option or to improve the Verizon Live chat option to actually make it live with a person who can answer simple questions and access accounts.

[#8]

This evening I was hoping to add some channels.  This isn't the first time that I have called in, probably the third or fourth.  Every other time it took FOREVER FOR SOMEONE TO ANSWER THE PHONE!!!!!!!!!!!!!!!!  As I type this I have been on hold for 57 minutes and 42 seconds.  That is absurd.  My contract ends in a month.  I will be switching to Comcast.  

[#9]

I am currently on hold and have been for the last hour and a half. I called because the NFL Redzone channel is not working. I believe this wait time is a little ridiculous. The channel is only available one day of the week and to have to wait on hold and not get a quick solution means that I will be unable to view half of the program (maybe more).  This is very unfortunate. 

[#10]

On Sept 26 2012 I had Verizon's Triple play installed after being dissatisfied with Time Warner. That afternoon I realized I could not access various services on the web site such as upgrading to a better DVR, installing Media Manager or creating a second email account. I called about the problem and a lady said there was some problem with the web site and I should try again the next day on the 27th. I called on the afternoon of the 27th and after talking with a service tech for 1.5 hours they were not able to solve the problem. He said there was a problem with my account on the web site and they were going to work on it. He said they would call within 48 hours. On the morning of the 29th I called again to say the problem hadn't been solved but was told that they would call in the afternoon. Nobody ever called. It is now Sept 30. It's been about 76 hours since I was told the problem would be solved and some one would call within 48 hours. I am very unhappy. This is the worst service I have ever seen. I still can't access my account. I can't download media manager. I can't upgrade my DVR. I have 30 days to back out. If something doesn't happen I'm going back to Time Warner!!!!!