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[#1]

I recently discovered that you assume that a Cell phone is the primary number desired for contact on regular FIOS residential accounts.  Not sure if this is also true for other types of Verizon accounts.  Definitely wasn't always so.

In my case I just did a FIOS upgrade, and was surprised to find the calls about the upgrade kept coming to my Cell phone.  I am retired, and no longer use my cell phone much, even keeping it off for long periods of time.  I almost missed the calls having to go fetch my cell phone when I heard it ringing.

The way the customer profile is setup you push for the cell phone to be entered, even assume that it supports SMS (mine is blocked for SMS).  And if the cell phone is entered you use that for primary contact.  You no longer have a space for primary or home phone, and only use the alternate number, if entered, for secondary contact.  Only way I appear to have to get my home phone called, is to enter NONE for cell phone and my home phone as alternate phone number.