I returned a Verizon cable card in August 2011 because it did not work on my TV. I have the UPS tracking sheet. Despite 3 calls and almost 3 hours on the phone I will not get back, I still am being charged 3.99 a month for the card. Is this just a sneaky way to make more money? It would be a good idea to follow up with customer with a simple email stating what action will be taken as a result of the call. When you call, you have no written proof that anything has transpired and it is very frustrating to keep starting at the beginning with each and every call. I'm exasperated.