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Terri188

Email follow up after telephone calls

Status: Acknowledged
by Terri188 on ‎02-13-2012 07:14 PM

I returned a Verizon cable card in August 2011 because it did not work on my TV.  I have the UPS tracking sheet.  Despite 3 calls and almost 3 hours on the phone I will not get back, I still am being charged 3.99 a month for the card.  Is this just a sneaky way to make more money?  It would be a good idea to follow up with customer with a simple email stating what action will be taken as a result of the call.  When you call, you have no written proof that anything has transpired and it is very frustrating to keep starting at the beginning with each and every call.  I'm exasperated.

Status: Acknowledged
Thank you for the suggestion, Terri188. It looks like you will need a Verizon agent to review your account details. One will reach out to you via the private message system, or the email associated with your account.
Comments
by Moderator on ‎02-13-2012 07:21 PM
Status changed to: Acknowledged
Thank you for the suggestion, Terri188. It looks like you will need a Verizon agent to review your account details. One will reach out to you via the private message system, or the email associated with your account.
by Terri188 on ‎02-21-2012 01:43 PM

This problem has never been resolved and I continue to be billed for a product I do not possess. ):  very unhappy

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