I just got surprised when my promotional price ended on my bundle. Since consumers lead busy lives, it would be nice if Verizon emailed us the month before a price increase so we are prepared for it. Getting hit between the eyes unexpectedly does not lead to greater customer satisfaction. The consumer should be given options as to whether they want to continue the current package or negotiate dropping channels, etc to stay within a budget.
A simple email that states - Don't forget! Your bundle special ends in 30 days. Please call Verizon if you want to change, upgrade or modify your current account.