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natman

FIOS Digital Voice Caller ID Blocking - Wildcarding

Status: Maybe Later
by natman on ‎06-21-2012 06:13 AM

I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of  phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .  

Status: Maybe Later
We will certainly look into your suggestion.
Comments
by All Star Justin All Star on ‎06-21-2012 09:55 AM

100% agree, was past the time to do this. 10 numbers is just not enough, shoot, probably 50 or 100 wouldn't be enough. Computers are wonderful things, this should be a no-brainer.

by natman on ‎06-27-2012 08:28 AM

I agree. I work in the computer industry and my support area makes use of "wildcarding". This is not a difficult task to set up, and  implement for FIOS. This relates to probably the #1 complaint that people have with phone usage (un-wanted calls). It would be nice to hear back from a FIOS rep on this issue.    

by paul1701 on ‎06-28-2012 07:05 PM

I agree too. Even with registration in National Do Not Call, we are getting 10-20 calls a day and only after we pick up do we find no one at other end.  Come on Verizon! take down the telemarketers not conforming to Do Not Call and give us a useful product. Today ten specific numbers might as well be no numbers for call block, given the persistence and invasiveness of the telemarketers.

by Moderator on ‎07-05-2012 01:29 PM
Status changed to: Acknowledged
 
by ljn on ‎08-01-2012 12:33 PM

Been asking for this for a while now.  When does "Acknowledged" become "Implemented"?  See:

 

http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Expand-call-blocking-and-allow-blocking-o...

 

by Employee on ‎09-06-2012 01:15 PM
Status changed to: Maybe Later
We will certainly look into your suggestion.
by woodspores on ‎04-28-2013 12:18 PM

susrev:  "Status changed to: Maybe Later"

 

It's been more than 6 months since you posted (yes, I know the other thread is more active). Has anyone at VZ with decision-making power looked into the suggestion yet? It's a really good one that your customers are asking for, and it should be easy to implement -- if your programmers can't handle it, you need to hire new programmers.

 

"Maybe later" I'll dump VZ in favor of VOIP if the company can't get it together (and I haven't even said a word about VZ's *ahem* billing system or website).

 

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