Share Your Ideas with Verizon

[#1]

It just ticks me off that new customers get better rates than old customers get.  How do you reward old customers?  Well of course we charge them higher rates.  This will drive me to your competition because they also give better rates to their new customers.  Wouldn't it be easier to retain customers that you have ?

[#2]

AMEN to all.......today, 1/21/12 I posted a similar comment.....since it looks like as of 9/2010 with the original posting NOTHING HAS CHANGED!!!!!  No one in Verizon's chain on command gives a **bleep** about the long standing and loyal "old" verizon supporters. You know us, the ones that pay our bills instead of running out!

[#3]

The free dvr for life is now available to existing customers just call customer service

[#4]

I Agree with everyone's beef here.  It's just not fair ! A loyal customer should be treated as they are LOYAL.  

The customers that are " contracted " respectfully why is it 

Verizon has the right to take away what we were receiving 

as orginally contracted with ??? 

I am in total agreement also that Verizon give their devoted

loyal customers some consideration   in appreciation to

discount their services from time to time.  All Verizon

communications saying we are a valued customer.  If we

are so valued why not let us know  by giving us a break !

[#5]

I agree! However I think it will be confusing since the prices would be changing constantly. It does make me angry when I see the ads!

[#6]

I completely agree. I was arguing with Verizon customer service about this all day yesterday, and they all had huge attitudes.  I signed up for Verizon Fios back in August and have been paying $125/month after taxes and fees for the basic Triple Play package with no extras.  A couple months later, they started mailing out flyers to everyone, including me, for $99/month, and now they're doing a promotion for $84.99/month, which would come to less than $100 after taxes and fees.  Even after the promotional pricing expires, these customers will still be paying less than me.  How does that make sense?

[#7]

Not only does verizon not reward loyality with the same offers it gives new customers (like free DVR for life) but I/we just got the ultimate slap in the face with a notice in the mail about an increase in monthly charges for our DVR's & set top boxes.  So I guess we are paying for Verizon's freebies to new costomers...Come on Verizon, get real.

[#8]

I really don't understand either. The cost to retain a company is minimal - if it's attractive to renew for another 2 years, then they don't have to do anything, but extend the contract at whatever that new price is.  There is no service call needed and scheduling around that to be made.  The customer has already shown commitment and obviously is paying their bills to still be a customer.  Instead the customer has to spend time trying to get the reduced or new customer rate; this also requires customer representatives.  In turn, most likely those surveys that you complete at the end of such service or negative, affecting their overall ratings.

In our case, I spoke with 4 representatives and all of them just said they understood why I would switch, but couldn't offer any discount.  2 years ago, the representative offered a discount to keep my package the same price, as it was going to go up $15/month and the current price was less.

Then, when my husband needed to replace a remote, they offered to upgrade our service to the package I looked at online.  Online, there are incentives.  However, the store personnel could not offer those same incentives.  The guy was more than happy to make the change while my husband was there; but due to that, we wouldn't see there was at least a $250 Visa prepaid card.

[#9]

I went to VIOS as soon as it hit my neighborhood because I was dissatisfied with Comcast.   Well VIOS has started doing what Comcast was doing. I started at $99.00 a month 5 years later I am paying $185.00 an that is with a big $10.00 a month loyal customer discount.   I am not eligible for the cheaper cost because I am a customer but if I cancelled the service and someone else in my house signed up they could have the discount.  Or I could cancel and sign up 3 months later and get the discount.

  And don't get me started on the VOD TV station programming where you now pay to watch later episodes of your shows. Rizzoli and Isles first episode of this year went straight to pay VOD.  Not to mention that the programs are either not listed on VOD at all or are posted 2 to 3 weeks after they show in regular time slot.

  In other words, VIOS has fallen to the level of its competitors and most of us are locked into contracts and can't leave.  BOO!

[#10]

I know other have posted this before but the offer I saw today is infuriating for an existing customer.

$79.99 for 2 years AND $300 prepaid card for the same service I have now.  The best renewal rate I can get for the same services is $89.99 for months 1-11 and $104.99 for months 12-24.

Existing customers should get deal too.

I did an online chat and the person just tried to get me to upgrade my services for more money.

[#11]

I truly agree with giving existing loyal customers the same deal when their contracts are up.  I tried calling and asking for these deals but they refuse so I will be switching providers.