Share Your Ideas with Verizon

[#1]

It just ticks me off that new customers get better rates than old customers get.  How do you reward old customers?  Well of course we charge them higher rates.  This will drive me to your competition because they also give better rates to their new customers.  Wouldn't it be easier to retain customers that you have ?

[#2]

I agree very much so. If new promotions or changes in plan price come out that are better than what you signed up for, you should be able to change without penalty.

[#3]

The other cable companies are going to do the same exact same thing to you when you switch.  Lock you in at a low rate for 6 or 12 months and then the new guys will get the better deals behind you.  That is cable tv 101.  They all do it.

[#4]

I just Switched from Cable to Verizon for this reason.  Verizon should allow their current customers to have the same benefits as what new customers get.  To get MORE CUSTOMERS, VERIZON SHOULD DO  AN ADVERTISEMENT ATTACKING CABLE FOR NOT DOING THE SAME. GET IN TOUCH WITH ME FOR HOW TO DO THIS ADVERTISEMENT. 

[#5]

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Longtimecust wrote:

It just ticks me off that new customers get better rates than old customers get.  How do you reward old customers?  Well of course we charge them higher rates.  This will drive me to your competition because they also give better rates to their new customers.  Wouldn't it be easier to retain customers that you have ?

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I agree 110%. If you get to the point you are looking to cut or cancel services, then you may get to the retention department. They are the only ones that can change anything in the account that is outside of standard practice. It should not come to the point where customers are looking to go that route. It should be that existing customers are enticed to stay, upgrade, and add services at a rate similar to what a new customer would get. I was given a long term FiOS customer discount as a monthly credit on my bill for the first year of a two year commitment. This would do wonders for PR if Verizon would have some sort of Verizon customer rewards program to keep customers, and give them close to if not the same rates as new customers. Do not force them to call and make threats to cut services.

[#6]

I totally agree. I've been saying this for awhile now. I've even said it to customer service representatives. They told me to cancel my service and re-sign up to get the same service at a better rate but that I had to deal with someone coming out to re-set up my service. Now that's real smart right?

[#7]

My reward was a $10/Mth increase!

[#8]

I think that is a great idea....the amount of people I have been talking to just recently that are switching TO Fios & the amount of people who say they can't wait for it to be available in their neighborhoods...!!! Don't tell me they're not making an enormous profit! It would be a fantastic "customer retention" selling point just like "styless24" said in the earlier post...& GREAT for us existing customers.

[#9]

I totally agree.  I was able to get the $20.00 month discount when I resigned only after a lot of communication with Verizon.  Since I had been assured by one of the Client Service Reps online that I would get the discount before I renewed, Verizon was able to trace the e-mails and did agree to the discount.  However, I didn't realize that I would now be getting LESS for my money.  They had dropped several channels.  Now today, I am getting notice that my package will be dropping Discovery Health.  When my agreement ends in February 2011, I will be looking into other services.  I like Fios TV because I never lose it during storms, but they continue to drop channels and don't appreciate long term customers.

[#10]

This absolutely needs to be done.  I just got my flyer in the mail from cablevsion for 69.99 triple play!  I have the 89.99 promotion FIOS triple play,  but it goes up to 109.99 next year.  I will certainly switch to cablevsion if FIOS is still 109.99.