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ssmith161

Hey Verizon, stop sneaking shows in my house without my permission!

Status: Acknowledged
by ssmith161 on ‎04-02-2012 02:08 PM - last edited on ‎04-02-2012 02:42 PM by Moderator

I am a very long term Verizon customer using mobile, home, internet, and tv services.   That means I pay you a lot of my money so I hope you are paying attention.   I am writing this after a very unsatisfactory telephone call to Verizon today.  Here's the problem. 

 

I recently renewed my contract, signing a new 2 year agreement.   The television package I selected included HD channels and Showtime.   I specifically did not chose HBO as I do not like this company and do not want any of their programming in my house.   Last week, suddenly without warning, HBO channels were suddenly unscrambled in my house.  I contacted Verizon and despite talking to several customer service agents, no one knew why HBO was in my house.   When looking to my bill to see if my order had changed, they insisted I provide my account number or the amount I paid on my bill last month?  Really?   I'm calling from work during a break.  Is there no other way to verify my authenticity?  Come to think of it, is there some crime wave of people calling to ask questions about other peoples cable tv practices?    The one agent told me someone might call to change my service options.  Really?   My neighbor is mad at me because my dog barked too late last night so he's going to call Verizon and pretend to be me and add HBO to my account?  

 

What exactly have we come to?  This isn't airport security, with terrorists trying to infiltrate.   Will I have to be strip-searched sometime in the future just to get service with Verizon?   Wake up, you're not guarding national secrets and this pseudo-security is a joke which irritates more than protects your customers.  

 

Back to the issue at hand.   As I said, I do not want any HBO content in my house.   You can thank one disgusting Bill Mahr for most of that attitude but they are so full of the liberal agenda - anti Sarah Palin shows, make believe drama's glorify Valerie Plume, to name a few.   Regardless of the reason, I want you to understand:  I am the customer, you work for me, this is my home.   You do not have carte blanche to pump any programming into my house without my permission.   I was basically told this was a free trial offer and I should be OK with this because I wasn't being billed for it.   That is an ignorant response to my concern.   I wouldn't pay for it if I didn't order it but this does not give you permission to send me shows you think I might like.   Maybe one day you'll think I might like some X-rated pornography - and I should relax if you just decide you won't bill me. 

I maintain you need to ask my permission first.  

 

What has happened to this arrangement is out of control and on the verge of a major reset.   Television used to be free to the user, all we had to pay was to watch the obnoxious barrage of commercials.  Then, we were offered better quality reception through cable services however the catch was, we would have to pay.   But, the added benefit with paying for cable was we wouldn't have to suffer through commercials SINCE WE WERE ALREADY PAYING!   Now, I pay, I pay more than ever, and I am assaulted with more commercials than ever and to add insult to injury you now are pumping HBO into my house and telling me I should be grateful because it's free/no charge preview????  

 

Verizon, get with the program.   I'm a customer, you work for me.   Void our agreement and I don't pay you any longer.  I can and will seek other arrangement.   I do not give you permission to jam programming into my house without my permission and I'm sick of the never ending assault of your pursuit of financial gain.   I pay for viewing and the barrage of commercials is an insult.  

 

Get your act together, educate your customer service reps how to know and control what comes into my house, and do this now or risk losing a long term customer.

 

Sincerely,

 

{edited for privacy} 

Status: Acknowledged
Comments
by ‎04-02-2012 03:53 PM - edited ‎04-02-2012 03:53 PM

They do offer free previews at times. Mostly on the weekends when people are home. They turn it on for everyone. Then it goes back off. But if you find it on your account that is a different issue. Most media companies have previews where they turn packages on for a period of time. Dish, DTV, Cable, most all of them.

by forsakkenone on ‎04-03-2012 06:58 PM

wow! that was really ignorant and stupid of them!

by mommiedearest on ‎04-04-2012 10:50 AM

Wow! I'm really impressed that you have cable in your underground bunker.

by Technokat on ‎04-04-2012 12:03 PM

Yes, ssmith, anti-Sarah Palin networks are clearly "the work of the devil."

 

Now then, since you're ranting, do you think you could ask verizon how to eliminate Fox News from my cable package? I DON'T WANT THAT DRIVEL EVEN NEAR MY TELEVISION. How insulting is it that verizon thinks I want that! Why, the NERVE. What do I have to do to get rid of it? Find out for me...once you get your blood-pressure checked. Then, maybe you'll stop voting along tea party lines, too, and keep the country from going to pot. Thanks so much!

 

mommiedearest, you made me laugh so hard that I spit.

 

by on ‎04-04-2012 04:30 PM

Get rid of the Clinton News Network while your at it.:smileytongue:

by BrooklynJake ‎04-10-2012 08:24 AM - edited ‎04-10-2012 08:30 AM

I have to agree with one of the previous respondents.  Fox "News" has got to go!  It's garbage and I certainly don't want it.  Why does this have to be shoved down my throat.  Look at how much bandwidth will be freed up if Fox "News" is eliminated.  Perhaps we can get English language news from foreign sources, so we can find out what is really going on in the world.

 

The person who started this thread was upset that someone had negative comments on Sarah Palin.  Imagine that!  Oh, terrible.  Explain to me why Sarah Palin is so good??  When she was governor of Alaska, the New York Times noted that the department heads in her administration bore a strong resemblance to her High School yearbook.  What a coincidence.

 

 

by ‎04-12-2012 04:41 PM - edited ‎04-12-2012 04:49 PM
Have you watched the RT Channel? 

 RT 455 is the first Russian 24/7 English-language news channel.


NHK 456 Japan.

 

AGE 457 AL Jazeera English (AJE) is an international 24-hour English-language news and current affairs TV channel headquartered in Doha, Qatar. It is the sister channel of the Arabic-language Al Jazeera.

 

CCTV 458 China 24. CCTV News formerly known as CCTV-9 is a 24-hour English news channel, of China Central Television (CCTV). FRIENDS OF DPRK.

 

Which anti US channels do you watch. Now I like RT. But would not give 1 cent for the others. It is ok to see the outside world if you keep it in perspective. Yes, not every thing Uncle Sam tries to feed me tastes good. Be it from the Elephant or the Donkey, it is still stuff from the back of a bull many times. Now let us hold a press conference so we can tell you what we want you to think. Now I don't think most of us are that stupid.

 

But then again I don't think I want nukes in the arms of many countries full of people that would like to see many Americans dead. War mongering or not. Who do you beleve? The Genie is out of the bottle, and has been for over 50 years. I believe as long as there is evil in this world, we will always be lied to by everyone. Paranoid?

 

 

by on ‎04-13-2012 06:43 PM
Status changed to: Acknowledged
 
by on ‎04-13-2012 06:45 PM

Ssmith161, you raise a really good point!  I'll make sure it gets in front of the proper people within Verizon.

 

All- please keep the comments here on topic. If this thread veers further off topic, it will have to be locked.

 

Thanks,

Heather

by miztressuz on ‎04-14-2012 10:32 AM

ummmm... i guess you really haven't been a customer of anyone else ssmith161... every cable/satellite/fiber provider of TV does free previews of the Premiums channels since as long as I can remember. i don't believe there is any way to get away from it other than cancelling paid TV service and go back to the antenna. 

 

if you want to stick with the paid TV there is also a handy feature that every service I can think of has and if not, most TV's have - it's parental controls for channel blocking. if you are so concerned about glimpsing something undesireable, just block all those channels. i can't imagine a free preview would override parental controls so there you go, problem solved. 

 

or you can use the Favorites list to just filter out any channel that might upset you and only open your Favorites list, there again you will not be subjected to undesireable content unless you seek it out. 

 

switch if you want, but just know that switching to another provider is not going to solve your problem. they will all "sneak" channels and programs for free into your house. if the worst thing that happens is you get unwanted channels for free for a few days, then cheer up, your life is pretty dam good :smileyhappy:

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