I am a very long term Verizon customer using mobile, home, internet, and tv services. That means I pay you a lot of my money so I hope you are paying attention. I am writing this after a very unsatisfactory telephone call to Verizon today. Here's the problem.
I recently renewed my contract, signing a new 2 year agreement. The television package I selected included HD channels and Showtime. I specifically did not chose HBO as I do not like this company and do not want any of their programming in my house. Last week, suddenly without warning, HBO channels were suddenly unscrambled in my house. I contacted Verizon and despite talking to several customer service agents, no one knew why HBO was in my house. When looking to my bill to see if my order had changed, they insisted I provide my account number or the amount I paid on my bill last month? Really? I'm calling from work during a break. Is there no other way to verify my authenticity? Come to think of it, is there some crime wave of people calling to ask questions about other peoples cable tv practices? The one agent told me someone might call to change my service options. Really? My neighbor is mad at me because my dog barked too late last night so he's going to call Verizon and pretend to be me and add HBO to my account?
What exactly have we come to? This isn't airport security, with terrorists trying to infiltrate. Will I have to be strip-searched sometime in the future just to get service with Verizon? Wake up, you're not guarding national secrets and this pseudo-security is a joke which irritates more than protects your customers.
Back to the issue at hand. As I said, I do not want any HBO content in my house. You can thank one disgusting Bill Mahr for most of that attitude but they are so full of the liberal agenda - anti Sarah Palin shows, make believe drama's glorify Valerie Plume, to name a few. Regardless of the reason, I want you to understand: I am the customer, you work for me, this is my home. You do not have carte blanche to pump any programming into my house without my permission. I was basically told this was a free trial offer and I should be OK with this because I wasn't being billed for it. That is an ignorant response to my concern. I wouldn't pay for it if I didn't order it but this does not give you permission to send me shows you think I might like. Maybe one day you'll think I might like some X-rated pornography - and I should relax if you just decide you won't bill me.
I maintain you need to ask my permission first.
What has happened to this arrangement is out of control and on the verge of a major reset. Television used to be free to the user, all we had to pay was to watch the obnoxious barrage of commercials. Then, we were offered better quality reception through cable services however the catch was, we would have to pay. But, the added benefit with paying for cable was we wouldn't have to suffer through commercials SINCE WE WERE ALREADY PAYING! Now, I pay, I pay more than ever, and I am assaulted with more commercials than ever and to add insult to injury you now are pumping HBO into my house and telling me I should be grateful because it's free/no charge preview????
Verizon, get with the program. I'm a customer, you work for me. Void our agreement and I don't pay you any longer. I can and will seek other arrangement. I do not give you permission to jam programming into my house without my permission and I'm sick of the never ending assault of your pursuit of financial gain. I pay for viewing and the barrage of commercials is an insult.
Get your act together, educate your customer service reps how to know and control what comes into my house, and do this now or risk losing a long term customer.