How about letting customers know of price increases instead of just charging them without their knowledge or consent?
So I was about to pay my bill today and noticed that the figures did not add up. I have DSL service and Verizon just increased my monthly internet service another $5. They never informed me of this increase, and just went ahead and charged it. Can they do this? Isn't it good practice to inform costumers prior to upping prices? I am very offended.
If they do not credit back those charges and put me back on the rate I signed up, I will cancel my service, but will still demand my $5 back!
Has this happened to anyone else? Is it just a mistake?