Share Your Ideas with Verizon

[#1]

How about letting customers know of price increases instead of just charging them without their knowledge or consent?

So I was about to pay my bill today and noticed that the figures did not add up. I have DSL service and Verizon just increased my monthly internet service another $5.  They never informed me of this increase, and just went ahead and charged it.  Can they do this? Isn't it good practice to inform costumers prior to upping prices?  I am very offended.

If they do not credit back those charges and put me back on the rate I signed up, I will cancel my service, but will still demand my $5 back!

Has this happened to anyone else?  Is it just a mistake?

[#2]

I was informed that we were notified in our May bill, but that does not help people like me who are on autopay and e-bill.  I never look at the bill unless is something different about the amount I am being charged.  I believe that they need to post the notice on their website and send out an email to anyone that uses e-billing if there is going to be a price increase.  I was very upset when I saw my bill go up and I had no idea it was going to happen.

[#3]

Total disatifaction with Verizon's deceptive buisness pratice in posting the increase on the bottom of the May bill...I use paperless billing and check to see how much and pay on line....additionally I signed up for a 2 yr contract and verizon ignored that agreement by stating that the boxes are not part of the deal....again deceptive.  I'm cancelling fios and will never recommend their service to anyone again, because before this I highly recommended the product....and when we called to complain there rep said too bad and we could turn in our boxes at the nerest verizon store....adios

[#4]

How about a little more courtesy for your customers and let them know when rates are increased??????

[#5]

How about they send you the money they spend mailing me offers ever though I don't have service in my area.

[#6]

I always get a notification (either by email or regular mail) when prices and/or content is changing.