Share Your Ideas with Verizon

[#1]

I have to try several times a month to try and make a payment online because the site is always "experiencing difficulties".  Then Verizon has the nerve to charge a late fee when you are late because you couldn't pay your bill on-line for days.  And if you are a business customer good luck finding the sign on page for a business customer to pay your bill.  After trial and error several times you will finailly find a place to hit for if you are a business customer.  One would think that if a business was trying to sell internet services that that would have one of the better use-friendly, up-to-date sites out there , instread of one of the worts that is down all the time.I think I will now use my time research alternative services instead of watesing my time each month trying to pay my bill.

[#2]

Hire some new IT people to improve your billing and payment site! I bogs down every time I try to make a payment. I usually have to make numerous attempts over several hours before my payment is accepted. Very frustrating!

[#3]

I agree with othet comments.  Your bill payment site stinks.  i get a message that bill payment is not available 10X more often than allowing me to pay the bill.  I am begiining to think it is on purpose to force people to use the other poayment means which generate more charges for Verizon.  This has been an onging problem for months.  When are you guys going to fix this?

[#4]

bingo ... look at the date of this post.  Here it is 6 months later and still the same problem.  i used to think that Time Warner Cable was the most the arrogant telecomm supplier.  Well congratulations Verizon Management you succeeded in topping them.

[#5]

I havew a relative who went to work at Verizon a year ago after two decades at a very large computer comapny.  She says she can hardly believe how inept Verizon is compared to her former company.  She used to have Comcast cable but switched to Verizon cable.  She says there is no comparison:  Verizon service is inferior. 

And on the forums Verizon always answers with "acknowledged" or "I'll send this off to another department for review".  But nothing ever changes.  So why even bother taking customer suggestions and comments if Verizon has no intention of implenting anything?  

I challenge Verizon to describe 5 instances in the last 12 months where it took customer suggestions and complaints and made the necessary changes.

How can Verizon run their business this way?  I'm glad I'm not a stockholder.