I have to try several times a month to try and make a payment online because the site is always "experiencing difficulties". Then Verizon has the nerve to charge a late fee when you are late because you couldn't pay your bill on-line for days. And if you are a business customer good luck finding the sign on page for a business customer to pay your bill. After trial and error several times you will finailly find a place to hit for if you are a business customer. One would think that if a business was trying to sell internet services that that would have one of the better use-friendly, up-to-date sites out there , instread of one of the worts that is down all the time.I think I will now use my time research alternative services instead of watesing my time each month trying to pay my bill.