And here is why: There has been at least one idea that I proposed which turned out to be a needless because it was based on my own ignorance and when I found out that this particular idea already is in place, it made me look silly but in all reality, how was I supposed to know when none of that was ever explained to me nor explained to many other customers? The example I'm referring to is "rewarding loyal customers" and "giving loyal customers a choice" of which rewards they want. I didn't even understand this "gift card" idea until I finally found out later on that it's a pre-paid debit card....big difference. I thought that whole thing was annoying, going around in circles not understanding if Verizon rewards loyal customers or not, and then finding out by accident that it's been there all along.
If I could have the ability to delete that idea, that would be great...even if a Verizon person could delete that on my behalf and explain the rewards that are available already to loyal customers, it would streamline the communication and waste a lot less time. If only this whole idea of renewing our contracts when they expire and getting upgrades and rewards along with that every time to keep our rates down and to give us more savings had been communicated in the first place....and even if it were to be communicated to customers from now on, that would definitely cut down on the number of complaints. How hard can that be? That needs to be more user friendly.
And I think in general, being able to delete an idea which we later find to be useless or redundant only makes sense. Why leave it there when the idea has already been implemented for a long time now, particularly if it's something that we never knew and/or were never told about in the first place? That just winds up being a waste of everyone's time.