You have a long list of features (call forwarding, caller id block etc) that you can click on for a description.. but amazingly, the command to invoke these features (such as *72) are just not there!! Only for *69 because that is the name. How can it be that you don't have a list of all the star commands available and prominently posted on your support website?!?!
In particular, I was looking for conditional call forwarding. You call it forwarding when busy/no answer. Only one of your customer support agents knew what I was talking about after multiple multiple calls and gave me the code (*92). I found the description of it buried on your website after looking forever... but it didn't give the code (*92)!!
This should be published!! Actually, you should allow this option in the options page. it is more useful than the option you do have to forward certain numbers.. REALLY Verizon.
Comcast has voicemail transcription. Verizon sales people said you have it too but you don't. So I need to forward my unanswered calls to google voice because they offer the voice transcription. I finally did it successfully after hours of research because you didn't list the star code!! Please fix this!! And teach your agents!!